Divine Osarodion

Designed and implemented a structured student onboarding process, encompassing registration, instructor assignment, and scheduling, which reduced onboarding time by 30%.

Coordinated all student-instructor communications, managed class schedules, and generated monthly/quarterly reports for academic operations, facilitating continuous student growth and parental feedback.

Managed accurate financial records using Microsoft Excel, preparing payslips, developing budget templates, and generating financial reports with pivot tables and dashboards, cutting reporting time by 40%.

Facilitated effective internal communication between media and management, ensuring timely delivery of designs and social media posts, and collaborated with the Communications Director to cascade updates across teams.

Led cross-functional teams in project coordination, managing schedules, delegating tasks, and ensuring clear communication to achieve timely and effective project delivery.

Enhanced customer and supplier communication by 15% through managing phone calls, email lists, scheduling, and promptly resolving inquiries and complaints.

Served as a key liaison, facilitating communication between management, staff, and clients, and scheduling meetings via Zoom, Google Meet, and Microsoft Teams, improving customer retention by over 70%.

Utilized Office 365 CRM platforms to execute sales campaigns, generate reports, and onboard new clients, contributing to over a 50% increase in sales margins.

Organized and managed staff and client schedules using Google Calendar and Calendly, optimizing resource allocation and ensuring timely service delivery.

Developed and implemented company contracts, policies, and procedures, maintaining a precise database of client agreements and employee details, and accurately recording all meeting minutes and receipts.

Managed company financials using MS Excel and Expensify, encompassing client invoicing and payment processing, and monitored inventory to maintain optimal stock levels.

Delivered high-level administrative support, managing email correspondence and coordinating virtual and in-person meetings via Zoom, Microsoft Teams, and Google Meet, boosting executive productivity by 20%.

Streamlined inter-departmental communication, swiftly resolving challenges and ensuring seamless operational flow across the organization.

Prepared comprehensive company bids using Microsoft Excel, Word, and PowerPoint, ensuring legal compliance and reducing submission time by over 50%.